Terms and Conditions

Saveo Healthtech Private Limited talks about honesty, transparency and customer obsession.

The terms and conditions mentioned here are related to the visitors on saveo.in, our signed up esteemed customers. By visiting, remaining on this site, and using the tools, you are agreeing to our Terms of Use along with all applicable laws and regulations.

Your use and access of this website indicates that you accept Terms and Conditions mentioned below. If you do not agree, do not use the website. You agree not to use any “deep-link”, “crawler”, “page-scrape”, “robot”, “spider” or other automatic program, algorithm or methodology, or any similar or equivalent manual process, to access or copy or monitor any portion of the website.

The domain name www.saveo.in, an internet based portal and Saveo a mobile application, is owned and operated by Saveo Healthtech Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter referred to as “Saveo” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as the “Website”.
Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Saveo on the other Part.
By accessing, browsing or in any way transacting on the Website, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy (as set out in Part B herein below), and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the Website to a third party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.
The Website is a platform that facilitates (i) online purchase of pharmaceutical products sold by Saveo Healthtech Private Limited, various third party pharmacies and manufacturers (“Third Party Pharmacies”); (ii) diagnostic services being offered by various third party diagnostic centers (“Third Party Labs”); (iii) online medical consultancy services/ second opinion being offered by third party independent doctors (“Medical Experts”); and (iv) online advertisements of various sponsors advertising and marketing their own good and services (“Third Party Advertisers”). The Third Party Pharmacies, Third Party Labs, Medical Experts and the Third Party Advertisers are collectively referred to as the “Third Party Service Providers”. Further the Website also serves as an information platform providing health and wellness related information to the Users accessing the Website (The services of Third Party Services Provider and the information services is collectively referred to as the “Services”).
The arrangement between the Third Party Service Providers, You and Us shall be governed in accordance with these Terms of Use. The Services would be made available to such natural persons who have agreed to use the Website after obtaining due registration, in accordance with the procedure as determined by Us, from time to time, (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to You through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by relevant Third Party Service Providers. To facilitate the relation between You and the Third Party Service Providers through the Website, Saveo shall send to You (promotional content including but not limited to emailers, notifications and messages).
You agree and acknowledge that the Website is a platform that You and Third Party Service Providers utilize to meet and interact with another for their transactions. Saveo is not and cannot be a party to or save as except as may be provided in these Terms of Use, control in any manner, any transaction between You and the Third Party Service Providers.
Saveo reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website.
As a condition to Your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner. By visiting the Website or accepting these Terms of Use, You represent and warrant to Saveo that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.
These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:

the Indian Contract Act, 1872 (“Contract Act”);
the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);
the Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);
the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”);
The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;
Pharmacy Act, 1948 (“Pharmacy Act”) and
the Consumer Protection Act, 1986.

Saveo authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Website including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, contains Third Party Service Providers’ content (“Third Party Content”) as well as in-house content provided by Saveo including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (“Saveo Content”) (collectively, “Content”). The Saveo Content is the property of Saveo and is protected under copyright, trademark and other applicable law(s). You shall not modify the Saveo Content or reproduce, display, publicly perform, distribute, or otherwise use the Saveo Content in any way for any public or commercial purpose or for personal gain.
Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.
These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Disclaimer: All content present on the website/app under ‘Medicine Catalogue’ section has been taken from public sources (wherever available). Saveo doesn’t hold any responsibility for the authenticity of the content and the same is not liable for any prosecution in case any content is not found correct or goes in the wrong way. Please consult the registered medical practitioner before using the advice provided on the website/app under ‘Medicine Catalogue’ section.

Use of Saveo:

Permission is granted to view and use the materials (information and software) found on saveo’s website. This permission of use does not allow anyone to:

modify or copy the materials in saveo.in and/or sub-domains of saveo.in e.g. app.saveo.in, dashboard.saveo.in, including any code, design assets, graphics, or text, except in the instance of visuals customised and edited via the Editor in the account registered by yourself
remove any copyright or other proprietary notation or hide any information e.g. saveo watermark/logo (if any) from the materials
use any part of saveo.in and/or sub-domains of saveo.in e.g. app.saveo.in, dashboard.saveo.in for any commercial purpose, or for any public display commercial or non-commercial, except in the instance of visuals customised and edited via the editing toll within saveo.in in the account registered by yourself, or where express written permission had previously been solicited and granted by saveo
attempt to crawl, steal or reverse engineer any tool/software/content contained on saveo website
transfer the materials to another person or entity, or “copy/mirror” the materials on any other server

Saveo has all the rights to review and saveo can remove without prior notice if anything is found to be breaching the terms and conditions or contain any of the below content and not limited to:

selling of drugs which are illegal and/or without prescription or not allowed by local government
pornographic/adult content
gambling related activities
illegal online activities (for example: illegal streaming, illegal downloading, illegal uploading and/or torrents)
spamming of text on visuals (for black hat or other improper search engine optimization practices)
any propaganda including politically or religiously motivated ones or may create community imbalance
provision of third party services that can only be provided by the actual owner of the products and/or services advertised, unless otherwise authorized (for example: third party technical support)

If any user is found indulging in above activities, the license/account would be terminated without prior notice. Saveo holds all the right in taking the decision and hold the right to reject any claim in the event of irregularity, discrepancy, or dispute, and saveo’s decision shall be final, conclusive and binding. Upon termination, you must destroy any downloaded materials in your possession whether in electronic or printed format and should not distribute the content at all.

Third Party websites:

While using saveo, you may be redirected to third party websites. We have no responsibility for the content or information provided by or through third party websites even if they are affiliates of ours.

Linking to third party websites does not imply our endorsement of that web website. We disclaim any liability for links to another website.

Billing Policies:

Certain aspects of the Service may be provided for a fee or other charge. If you elect to use paid aspects of the Service, you agree to the pricing and payment listed on the Service which we may update from time to time. Saveo may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion.

Payment Information including Taxes:

All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, licenses, royalties, transactions, or other monetary transaction interactions.

Cancellation Policy:

Medicines- An order can be cancelled from the ‘Order details’ screen on the Website before it is marked as out for delivery. Else, You can refuse it at the time of delivery and a refund will be processed into the payment source, in the event the order amount was paid online.

Healthcare Products - An order can be cancelled by getting in touch with our Customer Care team before the shipment is handed over to our logistics partner. Else, You can refuse it at the time of delivery and a refund will be processed into the payment source, in the event the order amount was paid online.

Return Policy:

Medicines - Saveo's return policy gives You an option to return the medicines purchased within 30 days of delivery. However, in case of refrigerated medicines, You can return the medicines within 3 days from the date of delivery of the medicines. You are requested to keep the copy of the invoice/bill from the Retail Pharmacies handy for verification.

Medicines if expired can be returned back to Saveo subject to Saveo approval. A maximum of upto 5% of the total sales value for the FY can be returned as expiry to Saveo subject to Saveo approval.

Eligibility of Medicines for Returns: Medicine(s) which are opened, partially used or disfigured are not eligible for returns. Please check the package carefully at the time of delivery.

Return Process: You can raise a request to return Your medicine(s) within 30 days of delivery with these simple steps:

Go to My Orders
Select the respective order and click on 'RETURN'
Select the item You wish to return with quantity and reason for return.

We will pick up the return items within 1-7 days from the date of request. Please keep the return package ready in its original packaging.

Healthcare Products - Saveo’s return policy gives You an option to return the healthcare products purchased within 7 days from the date of delivery.

Eligibility of Products for Returns- The Products shall not be eligible for a return under the following circumstances-

If the product is a consumable item;
If the product has been tampered;
If the product packaging and/or packaging box and/or packaging seal has been tampered;
If it is mentioned on the product detail page that the product is non-returnable
Any accessories supplied with the product are missing;
If the product does not have a serial number or UPC number;
Any damage / defect which is not covered under the manufacturer's warranty;
The product is without original packing and accessories;
If the product is damaged due to misuse;
Products related to baby care, food & nutrition, healthcare devices and sexual wellness such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, condoms, pregnancy/fertility kits, etc.

Refund Policy:

Once the refund has been initiated for eligible returns as mentioned above, the amount is expected to reflect as credit note as per the following timelines:

Credit Note – To be released within 30-60 days

*The MRP mentioned at the time of return is without discount and total amount to be refunded listed is an estimate. Total amount paid by You for the medicine(s) will be refunded once pick up is completed and verified by the third-party Retail Pharmacies.

Copyrights and trademarks:

As per the Terms and Conditions of Saveo, the Website/App grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website/App, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website/App are copyrights and/or other intellectual properties owned by Saveo Healthtech Private Limited. All other trademarks not owned by Saveo that appear on this Website/App are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Saveo.

You hereby agree that you will not reproduce, duplicate or copy the content of Saveo for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website/App.

Accounts created at saveo belong to the person who owns the email address used to register the account.

Dispute Resolution:

These Terms of Service will be governed by and construed in accordance with the laws of India without regard to its conflicts of law provisions. Any failure of the Website/App/ Company to enforce or exercise any provision of this Agreement or related right shall not constitute a waiver of that right or provision. The section titles used in this Agreement are purely for convenience and carry with them no legal or contractual effect. In the event of termination of this Agreement for any reason, you agree the following provisions will survive: the provisions regarding limitations on your use of Content, the license(s) you have granted to the Website/App/Company, and all other provisions for which survival is equitable or appropriate.

In the case of a conflict between these terms and the terms of any electronic or machine readable statement or policy, these Terms of Service shall prevail. Similarly, in case of a conflict between these terms and our Privacy Policy, these Terms of Service shall prevail.

All disputes involving but not limited to rights conferred, compensation, refunds, and other claims will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
a) Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other Party, the dispute will be resolved by arbitration, as detailed here in below;
b) Arbitration. In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Bangalore in the state of Karnataka, India. The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of India, and that the Courts at Bangalore shall have exclusive jurisdiction over any disputes arising between the Parties.

Limitation of Liability:

To the maximum extent permitted by applicable law, in no event shall Saveo, its affiliates, agents, directors, employees, suppliers or licensors be liable for any direct, indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, that result from the use of, or inability to use, this service, including without limitation, your submission of User Content. Under no circumstances will Saveo be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the service or your account or the information contained therein.

Submissions:

Saveo reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, "Submissions") as part of the features in the Website/App, including but not limited to, Ratings & Reviews, Ask Our Pharmacist Your Questions and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy.

Saveo shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.

The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the Saveo Website/App.

Saveo does not endorse and is not responsible for any Submissions on its Website/App. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.

Termination:

You agree that Saveo, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website/App, at any time. You agree that any termination of your access to the Website/App or suspension of your account may be effected without prior notice, and you agree that Saveo shall not be liable to you for any such termination. Your right to use the Saveo Website/App /Service immediately ceases upon termination of your access/use of the Website/App.

Changes to these terms and conditions:

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website/App. It is your responsibility to review the Saveo Terms and Conditions regularly. Your continued use of the Website/App following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions.

Report Abuse

In the event You come across any abuse or violation of these Terms or if You become aware of any objectionable content on the Website, please report to Company’s customer support team.

Please go through saveo.in privacy policy mentioning the privacy related rules and policies we adhere to.